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VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk's clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be. -------------------------------------- Our Help Desk features include: - Automatic Escalation - Fully Integrated Service Level Agreements - Dynamic Knowledge Base - Asset & Inventory Management - Child Tickets - Task Assignment - Custom Client Surveys - Extensive Reporting and Charting - Separate End User and Analyst Interface - Detailed Analyst Time Tracking and Work History - Notes and Web enabled for remote help desk access - Easy Install & Extremely Competitive Price Package - Self Help - Quick Access

Company: Velocity Integrations Software, Inc. Title: VI Service Desk License: Shareware Price: Version: 2 Program Size: 3743 KB Operating System: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac OS X,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 4.0,Palm OS 5.0,Palm OS 6.0,Pocket PC,Windows Mobile 2003,RIM Date Released:   05-02-2004 Program Homepage  Download VI Service Desk

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