SupportCalls with Outlook  Total Downloads: | Hits:  | Rating:

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Restrict access to administrative tools, customize email templates, frame predefined answers and reply to emails with a click. SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service.

Company: AssistMyTeam Title: SupportCalls with Outlook License: Shareware Price: 1500 Version: 3 Program Size: 28302 KB Operating System: WinXP,Windows2003,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Ultimate x64 Date Released:   24-09-2009 Program Homepage  Download SupportCalls with Outlook

SupportCalls with Outlook Similar Software:

helpdesk, service desk, crm, customer service, sla, itil, sms, skype, email monitoring

LBE Free Helpdesk - Free multi-user helpdesk system - no timeouts, no tricks!!!. Network Inventory Manager - Helpdesk and Network Management Software. SysMan - Full-featured IT helpdesk and facilities management system. EasyTrack - Self-contained helpdesk call-logging system. Remote Administrator (Radmin) - Radmin is the fastest remote control. Ideal for helpdesk, network. VersaSRS HelpDesk - FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'.. ENT Server (Desktop Edition) - Find and track hardware and software over LAN or WAN networks, be informed when changes occur on the IT Assets that you manage, streamline helpdesk operations, proactively resolve support requests and provide b... rapidHELP - rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.. Remote Helpdesk - Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Cerberus Helpdesk - Cerberus Helpdesk is a web based email management software created using PHP and MySQL.