Help-desk Software
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The Help Desk Toolkit
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| The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. |
Company:
Ovitz Taylor Gates
Date
Released: 22-05-2006
Program
Size:
4385 KB
License: Shareware
Platform: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows CE, Palm OS 1.0, Palm OS 2.0, Palm OS 2.1, Palm OS 3.0, Palm OS 3.1, Palm OS 3.2, Palm OS 3.5, Palm OS 4.0, Palm OS 4.1, Palm OS 5, Pocket PC, Symbian, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC, Mac OS X, Mac Other, Unix, Linux, MS-DOS, BEOS
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QUAD Help Desk
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| QUAD Help Desk is an easy to use, multi-user, web ready help desk program. Many organizations just need a simple, affordable way to enter and update requests for support from internal or external customers. QUAD Help Desk is just that - simple and affordable. The program also includes a simple mini web server to allow customers to request support via browser and allows techncians or CSRs to add, update and search the database with just their web browser. |
Company:
Dennis Baggott and Sons
Date
Released: 26-05-2003
Program
Size:
4127 KB
License: Shareware
Platform: Windows
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CSMD (Computerised Sound Mixing Desk)
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| Allows Playlists to be setup on each side of the desk and mixed together as you would with a real mixing desk. Also allows you to record the output. Desgined to keep costs down. Looks and feels like a real mixing desk. Allows Playlists to be setup on each side of the desk and mixed together as you would with a real mixing desk. Also allows you to record the output. Desgined to keep costs down. Looks and feels like a real mixing desk. |
Company:
WJPS
Date
Released: 06-05-2005
Program
Size:
2001 KB
License: Demo
Platform: Win98, WinME, Windows2000, WinXP
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Call Centre
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| Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, monitor your business performance and much more. Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. |
Company:
T A Computing
Date
Released: 11-08-2003
Program
Size:
3963 KB
License: Shareware
Platform: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000, Windows2003, Windows CE
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AccessAble Help Desk Professional Edition
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| Easily record, udpate and report on support requests and inventory information. A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser. |
Company:
Dennis Baggott and Sons
Date
Released: 14-06-2002
Program
Size:
11045 KB
License: Shareware
Platform: Windows
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Cool Desk
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| Cool Desk a virtual desktop manager which suport 'skins'. Cool Desk is a virtual desktop manager. Ever wish to have several screens on your computer? Cool Desk creates up to 9 virtual desktops and allows you to have different windows in each of them. The desktop manager window has a skinnable interface and allows you to switch from one desktop to another with a single mouse click. |
Company:
Shelltoys Inc.
Date
Released: 03-01-2003
Program
Size:
1045 KB
License: Shareware
Platform: Windows
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CSMD
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| Allows Playlists to be setup on each side of the desk and mixed together as you would with a real mixing desk. Also allows you to record the output. Desgined to keep costs down. Allows Playlists to be setup on each side of the desk and mixed together as you would with a real mixing desk. Also allows you to record the output. Desgined to keep costs down. |
Company:
WJPS
Date
Released: 06-05-2005
Program
Size:
1 KB
License: Demo
Platform: Win98, WinME, Windows2000, WinXP
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LBE Free Helpdesk
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| Free multi-user helpdesk system - no timeouts, no tricks!!! Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators. |
Company:
Leigh Business Enterprises Ltd.
Date
Released: 01-01-1999
Program
Size:
2331 KB
License: Freeware
Platform: Windows
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Macros
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| Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks. Macros - Help Desk Reply Automation and Macro Software. |
Company:
Information Packaging
Date
Released: 22-09-2006
Program
Size:
975 KB
License: Shareware
Platform: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003
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Defect Tracker
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| Defect Tracker: Change Management / Help Desk / Configuration Management. Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web. |
Company:
Pragmatic Software Co., Inc.
Date
Released: 08-05-2003
Program
Size:
455 KB
License: Comercial
Platform: Windows,Linux,Mac,Unix,Os2
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Shut Up And Reboot
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| Shut Up And Reboot! is an affordable, easy to use, multi-user ready help desk program. This new version has a totally redesigned interface and includes several integrated charts and graphs. Query and Report Wizards make it easy to analyze data. Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation. |
Company:
Dennis Baggott and Sons
Date
Released: 11-12-2005
Program
Size:
9972 KB
License: Shareware
Platform: Win95, Win98, WinNT 4.x, Windows2000
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Help Desk for IIS
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| Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for your customers or technicians except web browser. |
Company:
MIS Utilities
Date
Released: 02-08-2006
Program
Size:
4208 KB
License: Shareware
Platform: WinXP, WinNT 4.x, Windows2000, Windows2003
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Problem Solved
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| Problem Solved! 4.6 is an easy to use help desk program with both a Windows and web interface for recording, updating and reporting on problems and their solutions. It also allows for quick updating of PC, software and peripherals inventory. Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. |
Company:
Dennis Baggott and Sons
Date
Released: 28-12-2004
Program
Size:
6152 KB
License: Shareware
Platform: Win98, Windows2000, WinXP
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Instant Knowledge Base
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| Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Perfect for Help-Desk applications and perfect for anyone who wants to track info. Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. |
Company:
PC Experts
Date
Released: 16-03-2008
Program
Size:
56920 KB
License: Shareware
Platform: WinXP, Windows2003, Windows Vista
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Software Planner
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| Software Planner: Project Management / Change Management and Help Desk Solutions. Software Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. |
Company:
Pragmatic Software Co., Inc.
Date
Released: 08-05-2003
Program
Size:
475 KB
License: Comercial
Platform: Windows,Linux,Mac,Unix,Os2
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Omnistar Help Desk Software Solution
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| Omnistar Help Desk Software is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site’s visitors and create a comprehensive web based knowledgebase. Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. As an eBusiness application service provider, Omnistar Interactive understands the need to be able to effectively communicate with your website visitors. |
Company:
Omnistar Interactive
Date
Released: 09-07-2009
Program
Size:
4 KB
License: Shareware
Platform: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, MS-DOS, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac Other, Palm OS 1.0, Palm OS 2.0, Palm OS 2.1, Palm OS 3.0, Palm OS 3.1, Palm OS 3.2, Palm OS 4.0, Palm OS 5.0, Palm OS 6.0, Windows CE, Pocket PC, Windows Mobile 2003, Windows Mobile 2005, RIM, Symbian, Handheld/Mobile Other, OpenVMS, Netware, BEOS, Java
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GenSaver
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| GenSaver allows your PC to collect messages whilst you are away from your desk. GenSaver allows your PC to collect messages for you whilst you are away from your desk. The type of messages you would normally find stuck to your monitor on small pieces of sticky paper - easily mislaid with unintelligible handwriting!Visitors to your desk can leave messages which appear on your screen as virtual sticky notes. All messages are saved to an offline file, with a date/time stamp allowing you to action them at your leisure. |
Company:
Gensortium
Date
Released: 08-01-2003
Program
Size:
304 KB
License: Shareware
Platform: Windows
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PerfectDesk ScreenSaver
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| PerfectDesk 7.0 is a state of the art and technology screensaver that uses your computer power to show photos on your virtual 3D desk. This is the next generation of screensavers. PerfectDesk 7.0 is a state of the art and technology screensaver that uses your computer power to show photos on your virtual 3D desk. This is the next generation of screensavers. With PerfectDesk 7.0 you can select your favourite photos and watch them on your monitor in a spectacular view. |
Company:
TrioSoftware
Date
Released: 18-03-2006
Program
Size:
4282 KB
License: Shareware
Platform: Win98, WinME, Windows2000, WinXP, Windows2003
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Password Reset Manager
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| Password Reset Manager - Web based Help Desk Password Reset Manager for users to change their AD passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/without help desk. Password Reset Manager - Web based Help Desk Password Reset manager, for users to change their AD passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/Change Password through web with/without help desk. This Password Reset Software can help your organization to reduce costs, improve security, and increase productivity. |
Company:
Adutils
Date
Released: 08-03-2011
Program
Size:
22118 KB
License: Shareware
Platform: WinXP
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Web Tracks 2011
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| Web Tracks is Help Desk Software, PC Inventory Software, Asset Management Software, and Purchasing Software all in one. The program audits and keeps track of PC's, related peripherals, software media, software licensing, documentation, and more... Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. |
Company:
Gritware
Date
Released: 21-12-2010
Program
Size:
26531 KB
License: Shareware
Platform: WinXP, Windows2000, Windows2003
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Jitbit HelpDesk
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| Jitbit Help-Desk - customer support and knowledge-base software based on ASP.NET. Jitbit HelpDesk is a web based help desk support software ("trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere via Web. Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). |
Company:
JitBit Software
Date
Released: 12-03-2011
Program
Size:
542 KB
License: Demo
Platform: WinXP, Windows2000, Windows2003, Windows Vista
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Desk Doctor Single User
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| Desk Doctor detects, prevents and rehabilitates RSI at your desk. First the program takes you through on-screen medical tests. Then Desk Doctor uses its built-in reasoning to compile the optimum video-guided exercise program to keep you healthy. Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them. |
Company:
Einspine Ltd
Date
Released: 15-01-2006
Program
Size:
182272 KB
License: Shareware
Platform: Win98, WinME, WinXP, WinNT 4.x, Windows2000, Windows2003
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Mouse Tracks 2007
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| Mouse Tracks is HelpDesk & PC Inventory Software. It keeps track of PC's and related peripherals, software licensing, documentation, purchase orders and help desk tickets. Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. |
Company:
Gritware, LLC
Date
Released: 15-02-2008
Program
Size:
18471 KB
License: Shareware
Platform: Windows2000, WinXP, Windows2003, Windows Vista
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Help Desk Assistant - Enterprise IM
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| Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time. Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. |
Company:
Akeni
Date
Released: 07-07-2005
Program
Size:
10839 KB
License: Demo
Platform: Windows2000, WinXP, Windows2003, Linux
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Inventory Manager Lite
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| FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that. |
Company:
Microforge.net Limited
Date
Released: 20-04-2001
Program
Size:
15081 KB
License: Freeware
Platform: Windows
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Asset Navigator
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| Network Asset Management, Hardware & Software inventory, Help Desk services. Asset Navigator is an integrated Network Asset Management, Inventory and Help Desk suite that delivers a complete automated deployment of network audit. It brings a comprehensive hardware and software inventory, software license compliance, software recognition, tracking of contracts and purchase orders, and help desk support. In addition, Asset Navigator will track contact information for vendors, users, departments and offices. |
Company:
Alloy Software Inc.
Date
Released: 02-04-2003
Program
Size:
11434 KB
License: Shareware
Platform: Windows
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Desk Drop Jr
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| fast paced arcade game where the objective is to match up three similar tiles by moving and rotating them vertically as they drop from the top of the game board. DESK DROP is a fast paced arcade game where the objective is to match up three similar tiles by moving and rotating them vertically as they drop from the top of the game board. Quick thinking and strategy is a must in Desk Drop to reach really high scores. The game is both addictive and fun for all ages. |
Company:
Free Web Games
Date
Released: 10-01-2005
Program
Size:
560 KB
License: Freeware
Platform: Win95, Win98, WinME, WinXP, WinNT 3.x, WinNT 4.x, Windows2000, Windows2003
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Computer Admin Pro
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| Powerful and easy-to-use asset management and help desk tracking software. Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera. |
Company:
CG Software
Date
Released: 23-05-2003
Program
Size:
6385 KB
License: Shareware
Platform: Windows
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HelpDesk CDCorporate
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| CDCorporate is a multi-user help desk solution. One of the four CentreDesk HelpDesk applications, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. CDCorporate is a multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use.
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken. |
Company:
Merging Technologies
Date
Released: 30-06-2007
Program
Size:
5818 KB
License: Shareware
Platform: Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003
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NeuQs Free Help Desk
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| Whether you are looking for help desk software to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Free Help desk will ensure you deliver professional levels of service. Whether you are looking for a help desk solution to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Free Help desk will ensure you deliver professional levels or service through timely management and high levels of feedback. |
Company:
Neustro
Date
Released: 29-06-2011
Program
Size:
219618 KB
License: Freeware
Platform: WinXP, Win7 x32, Win7 x64, Win2000, Windows2003, WinServer
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