Customer Service Software
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Vuechat
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| Vuechat: The ultimate solution for Customer Service and CRM. Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communcations, Video Conference and the Customer Relationship Management (CRM). Vuechat allows customers to contact your company representative through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. |
Company:
Bluetech Inc.
Date
Released: 10-01-2004
Program
Size:
3238 KB
License: Shareware
Platform: Win98,WinME,WinNT 4.x,WinXP,Windows2000,Unix,Linux,Mac PPC
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Queuing Model Excel
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| Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction). |
Company:
Bizpep
Date
Released: 16-07-2001
Program
Size:
151 KB
License: Shareware
Platform: Windows
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VueChat Express
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| VueChat Express installs a web based Customer Service / Online Help Desk solution on your website in a few minutes. The Customer Service solution is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. |
Company:
VueCam
Date
Released: 01-05-2005
Program
Size:
3402 KB
License: Shareware
Platform: Win98,WinME,WinNT 4.x,WinXP,Windows2000,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC
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Request Tracker
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| Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. |
Company:
CyberNiche Software
Date
Released: 23-11-2001
Program
Size:
4 KB
License: Shareware
Platform: Windows
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PCSentinel's AutoKeys: Auto Typing and Data Entry!
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| Automatic typing and data entry! Automate repetitive typing tasks in any Windows application or web browser. Save time and money by responding to customer service emails with one click of a button. Cut customer support time in half or more! |
Company:
PC Sentinel Software
Date
Released: 20-02-2006
Program
Size:
261 KB
License: Shareware
Platform: Windows2000,WinXP,Windows2003
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Chat Interface for Operator
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| Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for increase sales and provide best customer service. Fully customizable visitor interface. Easy to use & implement service. Free trial. |
Company:
Live2Support Inc.
Date
Released: 15-12-2005
Program
Size:
478 KB
License: Shareware
Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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Stauri FAQtaur
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| A development tool allowing you to create an interactive virtual service agent that can be programmed to automatically respond to questions by querying a pre-established questions and answers database. The conversational nature can make interacting with the agent informative, interesting and entertaining. |
Company:
Victauri LLC
Date
Released: 05-11-2002
Program
Size:
1389 KB
License: Shareware
Platform: Windows
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Service Center Manager (SCM) - Server
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| Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. |
Company:
Alarit Inc.
Date
Released: 17-09-2002
Program
Size:
22 KB
License: Comercial
Platform: Windows
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Easy-CSS
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| For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. |
Company:
kosmos BOS
Date
Released: 16-03-2006
Program
Size:
9477 KB
License: Shareware
Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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Prop Web
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| PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. Features include news groups, support forums, reporting ability, contact management, asset management, order processing, call management, and email. |
Company:
PCAONLINE.com
Date
Released: 01-03-2003
Program
Size:
3072 KB
License: Demo
Platform: Windows
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Customer Manager for Workgroup
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| Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. |
Company:
Binary House Software
Date
Released: 28-09-2009
Program
Size:
29612 KB
License: Shareware
Platform: Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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Polar Help Desk
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| Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. |
Company:
Polar
Date
Released: 20-09-2006
Program
Size:
9444 KB
License: Shareware
Platform: WinXP,Windows2000,Windows2003
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VueChat Enterprise Server
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| VueChat is a Customer Service Solution for the Government and Corporations, web based, featured with live video chat, VoIP and Customer Relationship Management (CRM) functions. |
Company:
VueCam
Date
Released: 01-01-2005
Program
Size:
607 KB
License: Shareware
Platform: Win98,WinME,WinNT 4.x,Windows2000,WinXP,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC
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IS CRM System
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| IS CRM System is Small Business Customer Relationship Management System.Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.Supports multi-user. |
Company:
Igoodsoft
Date
Released: 06-04-2005
Program
Size:
4791 KB
License: Shareware
Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003
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Polar Help Desk Free
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| Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. |
Company:
Polar
Date
Released: 19-02-2007
Program
Size:
9722 KB
License: Freeware
Platform: WinXP,Windows2000,Windows2003
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Invoicer
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| Madar Invoicer is a simple, userfriendly program, dedicated to small companies, which are looking for software helping them to prepare and print invoices. It is full compatible with other Madar software. |
Company:
MADAR
Date
Released: 01-08-2005
Program
Size:
3921 KB
License: Freeware
Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Linux
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Simple Dispatcher
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| For Contractors and Tradesmen,Schedule Requests for Repair Service
Receive Customer phone calls, Enter problem description (can be saved) then view calendar for 2 vehicles, schedule . Calendar can be viewed at any time for dispatching. |
Company:
Citrusware.com
Date
Released: 19-07-2004
Program
Size:
27 KB
License: Freeware
Platform: Win95,Win98,WinME,WinXP
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Service Desktop Pro
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| Service Desktop Pro is an integrated Business Information & Service Management Software. It is aimed at small business managers, Freelancers, Consultants, Web Developers, Software Developers. |
Company:
Webtech Softwares & Services Ltd
Date
Released: 20-02-2007
Program
Size:
19348 KB
License: Shareware
Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate
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Miracle Service
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| Miracle Service is a service management software. It provides Customer and Equipment Management, Dispatching, Inventory and Reporting. Optional Modules provide Sales Orders and Invoices, Multiple Warehouse, PO's, PM's, and Wireless Messaging. |
Company:
Nexent Innovations Inc.
Date
Released: 06-12-2005
Program
Size:
61836 KB
License: Shareware
Platform: Win98,WinNT 4.x,Windows2000,WinXP,Windows2003
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Live Help 123
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| Live Help 123 - Live help, live support, live sales and instant messaging. Live Help 123 is a hosted service that allows visitors to your web site to communicate with sales people and customer support staff. The visitors only need a web browser. |
Company:
Akeni
Date
Released: 22-11-2004
Program
Size:
3300 KB
License: Demo
Platform: Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000,Linux
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Customer Backup
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| When it comes to small and medium sized businesses, that are seeking a versatile, powerful and yet easy method to start and maintain a Customer Database nothing comes closer to Customer Backup! |
Company:
Reohix
Date
Released: 29-08-2006
Program
Size:
4117 KB
License: Shareware
Platform: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003
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Customer Care Computer Software
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| Web support program facilitate website visitors to directly communicate with company representatives regarding their problems and queries. Help desk support system helps in growth of online based business like e-commerce, Real Estate etc. |
Company:
iPod data recovery
Date
Released: 09-12-2008
Program
Size:
7311 KB
License: Shareware
Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate
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DEKSI CRM for Linux
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| DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. |
Company:
DEK Software International
Date
Released: 23-11-2007
Program
Size:
39473 KB
License: Shareware
Platform: WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64,Linux
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HS Invoice Manager
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| HS Invoice Manager is an invoicing application for small business. It allows a user to Issue and Print Professional Invoices, Credit Notes, Account Statements, Price Lists and Control Product Stock. |
Company:
Hillstone Software
Date
Released: 08-09-2008
Program
Size:
380 KB
License: Shareware
Platform: Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000,Windows2003,Windows Media Center Edition 2005,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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Email Responder
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| Save time and money with a email response management system design for support teams. Respond to email in seconds! Email Responder analyzes mail, assigns it automatically, and selects the right pre-written templates to personalize replies. |
Company:
DeskShare
Date
Released: 4-22-2009
Program
Size:
14505 KB
License: Shareware
Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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Service - O - Matic
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| Service - O - Matic enables you to run almost any windows application as a windows service.
Take advantage of the windows service system and run your application in the background, even when no user is logged on. No need to adjust your application |
Company:
Kwakkelflap
Date
Released: 02-05-2006
Program
Size:
2260 KB
License: Shareware
Platform: WinNT 4.x,Windows2000,WinXP,Windows2003
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Live Chat Software for Customer Support
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| Add a rich suite of live chat features to your website. Interact proactively with site visitors and increase sales. Connect with new customers through a dialog. Watch visitors on your website in real time. Fully customizable visitor interface. |
Company:
Live2Support Inc.
Date
Released: 25-11-2008
Program
Size:
723 KB
License: Shareware
Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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Help Desk for IIS
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| Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. |
Company:
MIS Utilities
Date
Released: 02-08-2006
Program
Size:
4208 KB
License: Shareware
Platform: WinXP,WinNT 4.x,Windows2000,Windows2003
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Boldchat Operator Client .NET
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| Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install and add a chat button to your site to get started. Paid editions allow managing leads, emails, and tickets. |
Company:
Bravestorm, LLC
Date
Released: 25-07-2006
Program
Size:
4627 KB
License: Freeware
Platform: Win98,WinME,Windows2000,WinXP,Windows2003
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EasyCustomer
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| Easy Customers - program is a customer database. The program enables you to store, edit and search for information about your customers, keep records of your contacts with them, schedule your contacts, send personalized Email messages etc. EasyCustomers makes your services much more efficient. |
Company:
EasyPrograms
Date
Released: 17-04-2004
Program
Size:
1106 KB
License: Shareware
Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000
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