Vuechat
	Vuechat: The ultimate solution for Customer Service and CRM. Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communcations, Video Conference and the Customer Relationship Management (CRM). Vuechat allows customers to contact your company representative through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. Company: Bluetech Inc.  Date Released: 10-01-2004  Program Size: 3238 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,WinXP,Windows2000,Unix,Linux,Mac PPC
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	Queuing Model Excel
	Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction). Company: Bizpep  Date Released: 16-07-2001  Program Size: 151 KB License: Shareware Platform: Windows
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	Chat Interface for Operator
	Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for increase sales and provide best customer service. Fully customizable visitor interface. Easy to use & implement service. Free trial. Company: Live2Support Inc.  Date Released: 15-12-2005  Program Size: 478 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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	VueChat Express
	VueChat Express installs a web based Customer Service / Online Help Desk solution on your website in a few minutes. The Customer Service solution is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. Company: VueCam  Date Released: 01-05-2005  Program Size: 3402 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,WinXP,Windows2000,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC
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	PCSentinel's AutoKeys: Auto Typing and Data Entry!
	Automatic typing and data entry! Automate repetitive typing tasks in any Windows application or web browser. Save time and money by responding to customer service emails with one click of a button. Cut customer support time in half or more! Company: PC Sentinel Software  Date Released: 20-02-2006  Program Size: 261 KB License: Shareware Platform: Windows2000,WinXP,Windows2003
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	Polar Help Desk
	Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Company: Polar  Date Released: 20-09-2006  Program Size: 9444 KB License: Shareware Platform: WinXP,Windows2000,Windows2003
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	Easy-CSS
	For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. Company: kosmos BOS  Date Released: 16-03-2006  Program Size: 9477 KB License: Shareware Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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	Prop Web
	PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. Features include news groups, support forums, reporting ability, contact management, asset management, order processing, call management, and email. Company: PCAONLINE.com  Date Released: 01-03-2003  Program Size: 3072 KB License: Demo Platform: Windows
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	Polar Help Desk Free
	Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Company: Polar  Date Released: 19-02-2007  Program Size: 9722 KB License: Freeware Platform: WinXP,Windows2000,Windows2003
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	Request Tracker
	Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. Company: CyberNiche Software  Date Released: 23-11-2001  Program Size: 4 KB License: Shareware Platform: Windows
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	Live Help 123
	Live Help 123 - Live help, live support, live sales and instant messaging. Live Help 123 is a hosted service that allows visitors to your web site to communicate with sales people and customer support staff. The visitors only need a web browser. Company: Akeni  Date Released: 22-11-2004  Program Size: 3300 KB License: Demo Platform: Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000,Linux
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	Stauri FAQtaur
	A development tool allowing you to create an interactive virtual service agent that can be programmed to automatically respond to questions by querying a pre-established questions and answers database. The conversational nature can make interacting with the agent informative, interesting and entertaining. Company: Victauri LLC  Date Released: 05-11-2002  Program Size: 1389 KB License: Shareware Platform: Windows
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	Sky Blue Support
	Sky Blue Support is a fully featured customer relations management application that puts you and your staff in control by providing all the tools required by a busy support centre. The Help Desk Support software is presented in an easy to use, highly configurable tabbed document interface users are able to quickly switch between the various displays provided. Company: Sky Blue Solutions  Date Released: 01-11-2006  Program Size: 104879 KB License: Shareware Platform: Win98,WinNT 4.x,Windows2000,WinXP,Windows2003
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	Live Chat Software for Customer Support
	Add a rich suite of live chat features to your web site. Interact proactively with site visitors and increase sales. Connect with new customers through a dialog. Watch visitors on your web site in real time. Fully customizable visitor interface. Company: Live2Support Inc.  Date Released: 15-10-2007  Program Size: 1673 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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	Service Center Manager (SCM) - Server
	Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Company: Alarit Inc.  Date Released: 17-09-2002  Program Size: 22 KB License: Comercial Platform: Windows
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	Boldchat Operator Client .NET
	Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install and add a chat button to your site to get started. Paid editions allow managing leads, emails, and tickets. Company: Bravestorm, LLC  Date Released: 25-07-2006  Program Size: 4627 KB License: Freeware Platform: Win98,WinME,Windows2000,WinXP,Windows2003
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	VueChat Enterprise Server
	VueChat is a Customer Service Solution for the Government and Corporations, web based, featured with live video chat, VoIP and Customer Relationship Management (CRM) functions. Company: VueCam  Date Released: 01-01-2005  Program Size: 607 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,Windows2000,WinXP,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC
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	Customer Manager for Workgroup
	Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Company: Binary House Software  Date Released: 18-09-2008  Program Size: 21764 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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	SightMax
	SightMax is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. Written in .NET and using the latest Microsoft Technology, SightMax is cost effective and easy to use. Company: SmartMax Software, Inc.  Date Released: 14-01-2005  Program Size: 40323 KB License: Demo Platform: Windows2000,WinXP,Windows2003
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	DataTrack System
	The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Company: Magnoware Systems  Date Released: 23-10-2006  Program Size: 13024 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003
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	Help Desk for IIS
	Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. Company: MIS Utilities  Date Released: 02-08-2006  Program Size: 4208 KB License: Shareware Platform: WinXP,WinNT 4.x,Windows2000,Windows2003
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	Live Site
	The software Live Site is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company. New ActiveX Version 2.0! Company: Intermedium Corp.  Date Released: 30-09-2005  Program Size: 7854 KB License: Demo Platform: Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003
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	Live Support ASP Chat Script
	Online customer support chat software provide live meeting interaction send offline message to admin help business solution services improve website product sale increase productivity clients trust satisfaction establish secure conversation visitors Company: Live Chat Online  Date Released: 09-12-2005  Program Size: 1218 KB License: Demo Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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	IS CRM System
	IS CRM System is Small Business Customer Relationship Management System.Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.Supports multi-user. Company: Igoodsoft  Date Released: 06-04-2005  Program Size: 4791 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003
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	Ontiva Fusion Suite
	ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. Company: TrilogyLive, LLC  Date Released: 25-07-2006  Program Size: 7661 KB License: Shareware Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate
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	ProvideSupport: Live Chat for Website
	Live chat for websites enabling proactive chat, push page, canned answers, multiple departments, visitor monitoring. This tool will help you sell your product online and give superior customer service. Fully customizable to fit your website design. Company: Provide Support, LLC  Date Released: 09-09-2005  Program Size: 1567 KB License: Shareware Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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	rapidHELP
	This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Company: rapidHelp Software  Date Released: 10-01-2005  Program Size: 46080 KB License: Demo Platform: Windows2000,WinXP
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	Miracle Service
	Miracle Service is a service management software. It provides Customer and Equipment Management, Dispatching, Inventory and Reporting. Optional Modules provide Sales Orders and Invoices, Multiple Warehouse, PO's, PM's, and Wireless Messaging. Company: Nexent Innovations Inc.  Date Released: 06-12-2005  Program Size: 61836 KB License: Shareware Platform: Win98,WinNT 4.x,Windows2000,WinXP,Windows2003
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	Cute Live Support
	Cute live support is a real-time online chat support based on AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact Company: CuteSoft  Date Released: 31-07-2006  Program Size: 3887 KB License: Shareware Platform: Windows2000,WinXP,Windows2003
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	AliveChat BETA
	AliveChat allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Company: WebsiteAlive  Date Released: 01-09-2004  Program Size: 12 KB License: Freeware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Linux,Mac OS X
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