Jet Service Desk  Total Downloads: | Hits:  | Rating:

Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries. Additional modules and features: -Events notifying system -Reporting system based on Fast Report 4 -Administrator module -Jet Service Desk Mail Gate -Events notifying system Main module includes integrated notifying system which informs the users about the following events: -new request registration without responsible -new request registration for current user -adding comments and files to the request of current user by clients -approach of start/reaction time of the request -request due date expiration Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request. Reporting system The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

Company: Da COBRA Software LLC Title: Jet Service Desk License: Shareware Price: 174 Version: 1 Program Size: 3826 KB Operating System: WinXP,WinVista,Win7 x32,Win2000,Windows2000,Windows2003,WinServer,Windows Vista Ultimate,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise Date Released:   06-10-2009 Program Homepage  Download Jet Service Desk

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service desk, helpdesk, itil, request management, incident management, change management, knowledge management

Service Desktop Pro - Service Desktop Pro is an integrated Business Information & Service Management Software. It is aimed at small business managers, Freelancers, Consultants, Web Developers, Software Developers.. Jet Service Desk - High-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Le...